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10-23-2010, 09:21 AM
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#21
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Hamster Addict
Join Date: Aug 2010
Location: Stockport, UK
Posts: 1,048
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Re: ECF order :(
the website note should say something like "leaving shortly, sorry for the delay" that's what the note has said on my order for 5 days :/ if I'd have knows the delay would have been longer than the 3 days that they said I would have ordered from somewhere else :/
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10-23-2010, 09:30 AM
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#22
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#1 Hamster Mom
Join Date: Jan 2010
Location: Nottingham, East midlands, UK
Posts: 13,209
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Re: ECF order :(
was thinking of placing my order tonight, but now i'm having second thoughts if theres so much delay!
__________________
Love from Mel and the ham hams xxx
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10-23-2010, 01:13 PM
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#23
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#1 Hamster Mom
Join Date: Jan 2010
Location: Nottingham, East midlands, UK
Posts: 13,209
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Re: ECF order :(
i placed an order anyway (quite a big one )
I didn't get any message about a delay (yet )
I got £5 discount with my 12% off aswell
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Love from Mel and the ham hams xxx
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10-23-2010, 01:18 PM
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#24
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Hamster Addict
Join Date: Aug 2010
Location: Stockport, UK
Posts: 1,048
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Re: ECF order :(
there's a small note on the checkout page advising of the delay, I just about saw it
edit: oh the notes at the top of the checkout page now.. says:
"IMPORTANT PLEASE NOTE: We are currently moving to our new pet superstore and warehouse in Doncaster. During this time, we are still taking orders but these may take an extra couple of days to get to you (rather than our normal 1-2 day service). To thank our customers for their patience during this time, all orders placed this week will receive a free gift with them (please let us know what sort of pet you are ordering for so we can including something appropriate!) We will be back running totally as normal from our new location on the 23rd of October!"
23rd is today so hopefully our orders will be shipped on Monday if they're back to normal then
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10-23-2010, 01:22 PM
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#25
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Lord Ham-Tastic
Join Date: Apr 2010
Posts: 5,312
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Re: ECF order :(
i might order now to get my free gift
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10-23-2010, 01:23 PM
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#26
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Hamster Addict
Join Date: Aug 2010
Location: Stockport, UK
Posts: 1,048
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Re: ECF order :(
haha they say contact them to let them know the pet... I think it's pretty obvious that as my whole order is for hamster toys to include a hamster present lol
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10-23-2010, 01:26 PM
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#27
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#1 Hamster Mom
Join Date: Jan 2010
Location: Nottingham, East midlands, UK
Posts: 13,209
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Re: ECF order :(
aww thats nice of them
Yh i think mines pretty obvious too
Thanks for letting me know Faerydae x
__________________
Love from Mel and the ham hams xxx
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10-24-2010, 07:17 AM
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#28
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Adult Hamster
Join Date: Jan 2010
Location: Doncaster, South Yorkshire, UK
Posts: 252
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Re: ECF order :(
Quote:
Originally Posted by Faerydae
there's a small note on the checkout page advising of the delay, I just about saw it
edit: oh the notes at the top of the checkout page now.. says:
"IMPORTANT PLEASE NOTE: We are currently moving to our new pet superstore and warehouse in Doncaster. During this time, we are still taking orders but these may take an extra couple of days to get to you (rather than our normal 1-2 day service). To thank our customers for their patience during this time, all orders placed this week will receive a free gift with them (please let us know what sort of pet you are ordering for so we can including something appropriate!) We will be back running totally as normal from our new location on the 23rd of October!"
23rd is today so hopefully our orders will be shipped on Monday if they're back to normal then
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oooh im from doncaster!
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10-24-2010, 07:30 AM
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#29
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Crazy Hamster Lady
Join Date: Jul 2010
Location: Darlington UK
Posts: 4,692
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Re: ECF order :(
I won't get a free gift though My order was place 4 weeks ago now.
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10-24-2010, 08:32 AM
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#30
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Adult Hamster
Join Date: Oct 2010
Location: London
Posts: 382
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Re: ECF order :(
RachK- if you manage to get in touch point out that your order has been delayed?
We put in an order a few days ago and it has the same 'leaving soon' thing but it also seems t have a parcelforce tracking number but it's not in the normal format :-/
*edit because I'm silly and put a quotation mark in the wrong place...
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