Register FAQ Calendar Search Today's Posts Mark Forums Read
Navigation
Front Page
Forum
Gallery
Wiki

Ads by Google


Go Back   Hamster Central > Hamster Central Forum Topics > Housing

Notices

Reply
 
Thread Tools Display Modes
Old 07-15-2021, 07:37 AM   #1
Imogen
Hamster Pup
 
Imogen's Avatar
 
Join Date: Apr 2021
Location: Essex, England
Posts: 215
Angry Very disappointed with the 21cm TRIXIE wheel.

Hi,

as some are aware, not too long ago I purchased the wooden TRIXIE wheel in 28cm for my Syrian hamster, Remy. Well, 3 days ago I decided to opt in and purchase the 21cm wheel before they were out of stock for my new addition, Oreo, a Russian hamster.

I kid you not, I'm so utterly disappointed it's unreal.

The cork is cut badly to size and the wheel literally scrapes the back of the frame and in returns slows it down and makes it non-silent.

Ok yeah, I fixed the back by shoving some sandpaper in the crack and turning the drum until it was sanded back enough (which gladly has done the trick) but as for this cork? The heck do I do?!

Before anyone implies, no, I'm not returning the product. Mostly because of to much hassle and also, my hamster is in desperate need of a wheel that works for him, he's 7 weeks old and his feet are slipping on the plastic one and it's so bad so he's refusing to even use it. As of asking back at the pet shop, no, he has never been introduced to a flying saucer and only an upright wheel (but do plan to purchase a flying saucer in the future anyway to add in with the upright wheel).

I am not pulling out the cork and renewing it, I'm on a budget and to purchase using more money on top of a wheel that I was essentially forced to pay for another item just to be above 10 is ridiculous. I wasn't going to order from Amazon - have you seen those prices compared to Zooplus?!

I saw the reviews after my first purchase, and assumed I was either lucky or they were just unlucky. Turns out though you should never underestimate the reviews and expect you'd never get a bad one... and sad to say I have fallen 'victim' to a bad wheel.

Honestly, didn't really know where to state this but really had to express my frustration.

Hope it's ok for him to use still though.

Terriblewheel — ImgBB
__________________
Age: 20 years old Hamsters I currently own: 2 Hamsters at the Rainbow Bridge: 1
Imogen is offline   Reply With Quote
Old 07-15-2021, 07:48 AM   #2
Ria P
House of Hamsters
 
Ria P's Avatar
 
Join Date: Mar 2019
Location: Wiltshire, UK
Posts: 4,572
Default Re: Very disappointed with the 21cm TRIXIE wheel.

I'd cut it level with a stanley knife and then sandpaper it smooth. But before that, i'd take a photo and send it to Zooplus expressing your disappointment.
They may well send you another wheel and not ask for the faulty one back.
__________________
Housemate of Ozzy & Rory & Rodney & Monty & Jack & Gertie
& lodgers Peppe & Pixie
always in my thoughts Percy, Henry, Gordon, Edwina, Clarissa and Betsy
Ria P is offline   Reply With Quote
Old 07-15-2021, 07:52 AM   #3
Imogen
Hamster Pup
 
Imogen's Avatar
 
Join Date: Apr 2021
Location: Essex, England
Posts: 215
Default Re: Very disappointed with the 21cm TRIXIE wheel.

Quote:
Originally Posted by Ria P View Post
I'd cut it level with a stanley knife and then sandpaper it smooth. But before that, i'd take a photo and send it to Zooplus expressing your disappointment.
They may well send you another wheel and not ask for the faulty one back.
Alright, thank you Ria!
__________________
Age: 20 years old Hamsters I currently own: 2 Hamsters at the Rainbow Bridge: 1
Imogen is offline   Reply With Quote
Old 07-15-2021, 08:55 AM   #4
sushi_78
Senior Hamster
 
sushi_78's Avatar
 
Join Date: Jun 2019
Location: London
Posts: 569
Default Re: Very disappointed with the 21cm TRIXIE wheel.

I bought one recently and had exactly the same problem. I had one before and it was fine so perhaps they've changed the manufacturing process.

I've only had a couple of faulty/damaged items from Zooplus but both times they were happy to send a replacement out without wanting the old one back. I didn't actually complain about the wheel. I'm not sure why now. But I'm sure they'll be happy to replace yours.
__________________
Bramble & Athena (Russian dwarfs) and Lily & Daisy (gerbils)
sushi_78 is offline   Reply With Quote
Old 07-15-2021, 09:46 AM   #5
Imogen
Hamster Pup
 
Imogen's Avatar
 
Join Date: Apr 2021
Location: Essex, England
Posts: 215
Default Re: Very disappointed with the 21cm TRIXIE wheel.

Quote:
Originally Posted by sushi_78 View Post
I bought one recently and had exactly the same problem. I had one before and it was fine so perhaps they've changed the manufacturing process.

I've only had a couple of faulty/damaged items from Zooplus but both times they were happy to send a replacement out without wanting the old one back. I didn't actually complain about the wheel. I'm not sure why now. But I'm sure they'll be happy to replace yours.
Oh, probably then!

Does you or anyone know how long it takes for Zooplus to respond to a claim & refund email?
__________________
Age: 20 years old Hamsters I currently own: 2 Hamsters at the Rainbow Bridge: 1
Imogen is offline   Reply With Quote
Old 07-15-2021, 10:48 AM   #6
sushi_78
Senior Hamster
 
sushi_78's Avatar
 
Join Date: Jun 2019
Location: London
Posts: 569
Default Re: Very disappointed with the 21cm TRIXIE wheel.

Quote:
Originally Posted by Imogen View Post
Oh, probably then!

Does you or anyone know how long it takes for Zooplus to respond to a claim & refund email?
Usually within two days.
__________________
Bramble & Athena (Russian dwarfs) and Lily & Daisy (gerbils)
sushi_78 is offline   Reply With Quote
Old 07-15-2021, 04:44 PM   #7
Imogen
Hamster Pup
 
Imogen's Avatar
 
Join Date: Apr 2021
Location: Essex, England
Posts: 215
Default Re: Very disappointed with the 21cm TRIXIE wheel.

Quote:
Originally Posted by sushi_78 View Post
Usually within two days.
Thank you. x
__________________
Age: 20 years old Hamsters I currently own: 2 Hamsters at the Rainbow Bridge: 1
Imogen is offline   Reply With Quote
Old 07-15-2021, 05:43 PM   #8
Serendipity7000
Hamsters University
 
Serendipity7000's Avatar
 
Join Date: Sep 2014
Location: North of England
Posts: 21,982
Default Re: Very disappointed with the 21cm TRIXIE wheel.

Yep Zooplus have good customer service. They will probably ask you to send a photo of the damage to the wheel (if that's still possible if you've fixed it!) and they'll almost certainly tell you to keep it and send you another one anyway.

Quality control does vary with those wheels - I've had a bad one too. So I bought the Karlie version instead. They look identical but the Karlie one seemed slightly better quality.

It's this one - but currently unavailable on Amazon.

https://www.amazon.co.uk/Karlie-Flam.../dp/B00L38LXNQ
__________________
Serendipity7000 is offline   Reply With Quote
Old 07-15-2021, 06:13 PM   #9
Imogen
Hamster Pup
 
Imogen's Avatar
 
Join Date: Apr 2021
Location: Essex, England
Posts: 215
Default Re: Very disappointed with the 21cm TRIXIE wheel.

Quote:
Originally Posted by Serendipity7000 View Post
Yep Zooplus have good customer service. They will probably ask you to send a photo of the damage to the wheel (if that's still possible if you've fixed it!) and they'll almost certainly tell you to keep it and send you another one anyway.

Quality control does vary with those wheels - I've had a bad one too. So I bought the Karlie version instead. They look identical but the Karlie one seemed slightly better quality.

It's this one - but currently unavailable on Amazon.

https://www.amazon.co.uk/Karlie-Flam.../dp/B00L38LXNQ
Oh, yeah that is pretty much similar! Thank you Serendipity. x
__________________
Age: 20 years old Hamsters I currently own: 2 Hamsters at the Rainbow Bridge: 1
Imogen is offline   Reply With Quote
Old 07-17-2021, 11:00 AM   #10
GhostsInSnow
Moderator
 
GhostsInSnow's Avatar
 
Join Date: Jul 2012
Location: West midlands, UK
Posts: 3,246
Default Re: Very disappointed with the 21cm TRIXIE wheel.

Its not guaranteed obviously but whenever I've had an issue with an item they've always told me to keep it and sent me a new one so hopefully they'll send you a replacement out
GhostsInSnow is offline   Reply With Quote
Reply

Tags
back, bad, cork, purchase, wheel

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Powered by vBulletin®
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
Search Engine Optimisation provided by DragonByte SEO v2.0.43 (Pro) - vBulletin Mods & Addons Copyright © 2021 DragonByte Technologies Ltd.
Copyright 2003-2020, Hobby Solutions
All times are GMT -7. The time now is 10:36 PM.