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I still hold a grudge against them from the petsmart days
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Thats great since PAH didnt have anything to do with Petsmart - they just bought them out.....
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And I do think its unfair that big chains dominate the market. As in my experience small stores care more
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Care is down to individuals. Small stores get a better reputation as there is only one shop to base your opinion on. But when a chain has 215 stores and a few are bad, then they ALL get a bad name which isnt really fair. Most people have mentioned that they have been into a good PAH, imagine if that was the only PAH in the UK - that name would then be excellent. If a small pet store was to branch out it too would end up with a not so good branch and then their reputation would go down. Its all down to the staff.
You cant make people care, even with the best training in the world.
We have a very bad local petshop chain in the north-east. It has 4 shops (I think) and it is horrific. The RSCPA check them constantly and they are constantly getting court summonses but they still get their licence every year.