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Old 11-20-2012, 03:59 AM   #1
Moderator Team
Join Date: Oct 2011
Posts: 149
Default Customer enquiries directed at specific products such as types of foods or other hams

It has been noted that there have been a large number of enquiries regarding particular details or queries about specific foods most noticeably the Ratration's hamster mixes sometimes referred to as 'Silver's mix'.
Because Hamster Central does not promote or endorse, nor offer a service for customer enquires regarding any particular brand of food we must ask you to direct all questions either directly to Silver via e mail or PM or to the Ratrations site.
The same would apply to any other product. For example you would not post a question regarding say 'Harry Hamster food' and it's change of content or ingredients on the forum but would e mail Supreme for their advice. The same rules must apply to all brands and products.
Any threads or posts asking specific questions or asking any details about any mix or indeed any product must be addressed to the manufacturer or supplier.
Threads that are effectively requesting product support here will be removed.
We are not referring to general chat of course about different brands and people asking about and giving opinions on products.
Thank you.

Last edited by souffle; 11-20-2012 at 02:17 PM.
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