Quote:
Originally Posted by LunaTheHamster1
Re petsgang which you mention, (they are also on etsy as well as ebay) I bought a hamster chamber tunnel from them and was not impressed. It had gaps in it where it hadn't been cut straight and so i had to fill up with non toxic wood glue so my hamsters didn't get their feet trapped. I think they cut it freehand and didn't have the right machinery for the job. (their customer service was rubbish)
However, I will say I know a few other people that have bought items from there and seem happy, but not one I would recommend or use again. They also use nails, which I am trying to get away from.
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I'm quite saddened to hear this if it's the same company on IG. They have been very quick to reply, polite and have even been asking my advice on rat items. They are English second language but their products always looked very sturdy. Have you tried raising the issues with them over IG DM as they have seemed very open to learning and adapting with my suggestions