[alpacassei]

Definitely see about getting a replacement wheel since they’re usually fine, I’d make a complaint about the sand aswell. Did you get the

I can’t see the link for some reason but based on Mangoandmini’s comments I’m guessing its the plastic trixie wheel? The quality is good compared to a lot of pet shops wheels but not as good as the silent runner or wodent wheel. They can be pretty noisy too. It should just about fit in the duna with the stand though.

I think a wooden wheel would be the best fit height-wise though since they’re a lot lower on the stand/base than platic wheels. You could also get a 12 inch flying saucer as a temporary wheel. they’re not recommended for permanent use bevause some hammies can end up runnjng at an angle but it will be fine for temporary use until you can find an upright wheel that fits properly.