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FelicityAnn · 06-30-2017, 08:56 AM

Could you email them first? It's always easier to do these things in writing, as you have time to think how to say it. Put the points that AprilPearl said - about bad advice in shop, etc. AND stress that you want to swop it, not just return it.

Also, it gives THEM time to think about it. Their default answer might be "No" when put on the spot with a phone call. But if they have time to think, then there might be no problem.

But if you email them, only give them a day or so to answer, then email again, and THEN call. By that time you'll be so angry at not having had an answer, it'll be easier for you.

06-30-2017, 08:56 AM
FelicityAnn Hamster Pup Join Date: Mar 2017 Location: Sagunto, Spain Posts: 125	Re: Upgrading cage Could you email them first? It's always easier to do these things in writing, as you have time to think how to say it. Put the points that AprilPearl said - about bad advice in shop, etc. AND stress that you want to swop it, not just return it. Also, it gives THEM time to think about it. Their default answer might be "No" when put on the spot with a phone call. But if they have time to think, then there might be no problem. But if you email them, only give them a day or so to answer, then email again, and THEN call. By that time you'll be so angry at not having had an answer, it'll be easier for you.