I will no longer be ordering from ECF, unfortunately. I love their prices, but out of the 6 times I have ordered from them, every single order has had a broken item except one. 2 cages that I have ordered have been broken, which is a huge pain, and they refused to pay the return shipping on one of them - they didn't say no, they just ignored my emails. I sent 7 emails and all of them were opened (my emails have a tracker that tells me when they are opened) and yet I was ignored. Legally they had a right to pay return shipping on a broken item but they were not willing to even deal with me. I was highly disappointed and frustrated, as I cannot use the cage at all.
I just ordered a Duna Multy and a rabbit shelter from them. Yes it arrived quickly. But the cage was cracked and the shelter had a piece broken off. Their low prices are not worth the hassle for me any more. I can only hope I don't have to pay the return shipping for these broken items, or get ignored yet again.
