Hello Gwenny What a lucky girl you are to have found a home with Snuggleham and Smoo
She is a lovely Umbrous Golden, you don't see many with such dark shading like that around.
Umbrous gene has the effect of making a hamster look like it has been rolling in the mud/ash of a fire.
I am sure she will settle in and love to be held eventually.
Keep going slow like you are, keep talking and offering yummy foods and she will learn to trust you very soon I am sure.
How exciting
