Aww bless! Sometimes I think they deliberately put the hamsters in a spot where they know us HC'ers will see them
Unusual they can't give a rough birth date though? Do you know how long she'd been there? Most pet shops won't take the babies in until about 6 or so weeks, some a little longer. Pet shop here no longer accepts babies under 7 weeks, so my little Sweep had only been there a week when I got him