Thanks I shall try and find that now. I'm not bothered by the shouting, i've had hamsters in the past do that to me but by the sounds of things this little lady is wild and i'm not sure where to start if what i'm being told about her leaping for your fingers is true, i'd rather keep them in tact if possible!
Sort of a last ditch attempt at sorting her out really because it's got to the point where the son is scared of her and is thinking about giving her up and I wouldn't take her on myself as i'm dwindling my own numbers of hamsters off too so I really need to try and get her sorted out for him if I can.