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Old 11-17-2013, 04:06 AM   #1
paula_dolphins
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Question how do I contact an admin/ moderator?

wondering if anyone knows how to contact admin/ moderators on here please?
thanks
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Old 11-17-2013, 04:11 AM   #2
JinjaMakes
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Default Re: how do I contact an admin/ moderator?

Soufflé is the first that comes to mind... I think you just click on their name and you can send them a PM.
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Old 11-17-2013, 04:23 AM   #3
Vectis Hamstery
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Default Re: how do I contact an admin/ moderator?

If there is a specific post that you have concerns about then click on the little triangle with an exclamation mark that appears under the poster's name. Otherwise, there is a list of moderators in this thread with more information about each of us and the admin: Introducing the Moderator Team
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Old 11-17-2013, 04:32 AM   #4
paula_dolphins
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Default Re: how do I contact an admin/ moderator?

Quote:
Originally Posted by Vectis Hamstery View Post
If there is a specific post that you have concerns about then click on the little triangle with an exclamation mark that appears under the poster's name. Otherwise, there is a list of moderators in this thread with more information about each of us and the admin: Introducing the Moderator Team
thanks I have contacted both souffle and fluffy, not really sure who I should be contacting as it is regarding an item I paid for and have not received and the member is no longer replying to my private messages or emails. really worried i've lost my money.
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10 Russian Dwarfs: Gale, Snowy, Patch, Nibbles, Pickle, Toffee, Buttercup, Berry, Mocha & Cookie. 4 Chinese: Dash, Lightening, Thunder & Lillie. 7 Roborovski's: Peach, Crumble & 5 babies. Also: 2 rabbits, 3 guinea pigs & many fish!!!
Always in my heart: Dusky, Miles, Cassie, Saphee, Lexie, Bonnie, Terra, Athena and Misty
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Old 11-17-2013, 06:30 AM   #5
HollyHamster
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Default Re: how do I contact an admin/ moderator?

Here is the statement Souffle made regarding transactions on the Marketplace forum.

Using the Marketplace - Please read before posting
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Old 11-17-2013, 10:40 AM   #6
Charley101
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Default Re: how do I contact an admin/ moderator?

Did you pay via Paypal? If so, you will have to go through them to try and claim your money back. If not, I am not sure what you can do. I don't think Souffle or Fluffy will be able to help apart from contacting the member unfortunately
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Last edited by Charley101; 11-17-2013 at 10:54 AM.
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Old 11-17-2013, 10:48 AM   #7
souffle
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Default Re: how do I contact an admin/ moderator?

I have been in contact.
Please ensure you are familiar with marketplace rules before entering into any transactions.
We will try and resolve the issue and there is normally a simple explanation for non arrival. If you require an item urgently it is likely best to purchase it straight from a store.
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Old 11-17-2013, 02:18 PM   #8
Syrian Hammy
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Default Re: how do I contact an admin/ moderator?

I've had the same problem. I've been waiting months on a certain item. I actually forgot about it until now.
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Old 11-21-2013, 04:48 AM   #9
paula_dolphins
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Default Re: how do I contact an admin/ moderator?

Still not heard or received anything so I'm going to try and claim my money back via paypal.
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10 Russian Dwarfs: Gale, Snowy, Patch, Nibbles, Pickle, Toffee, Buttercup, Berry, Mocha & Cookie. 4 Chinese: Dash, Lightening, Thunder & Lillie. 7 Roborovski's: Peach, Crumble & 5 babies. Also: 2 rabbits, 3 guinea pigs & many fish!!!
Always in my heart: Dusky, Miles, Cassie, Saphee, Lexie, Bonnie, Terra, Athena and Misty
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