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Old 07-05-2010, 12:08 AM   #1
Stormfairy
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Default Wodent Wheel problems

OTher than Silver adores it, but every morning for the last 4 days, when I check her cage, the blue plastic track area has come off and is on the floor.

Im put it back together but its broken again the next morning

Have I got a faulty one or is it normal, and if its normal, how can I stop it happening
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Old 07-05-2010, 04:10 AM   #2
Hope
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Default Re: Wodent Wheel problems

You had problems with the height didnt you?? And it had to be slightly bent over to fit in the cage? When I looked at mine (a junior) it is ALOT closer to the ground. I think that yours maybe faulty, perhaps it has the wrong stand and this is why it keeps falling apart. I have not heard this happening before with a ww. I would contact the comany that you got it from and ask for a replacement.
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Old 07-05-2010, 04:38 AM   #3
souffle
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Default Re: Wodent Wheel problems

Is the track right in the slots on both wheel side, the plastic join bar slotted over and the washers with the nobbles facing out the way? When you fit the spring clip you should have to push slightly in to access the hole that it pushes through and the pressure should keep the two sides in place on the runner track. If everything is correctly fitted then I would contact them.
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Old 07-05-2010, 08:36 AM   #4
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Default Re: Wodent Wheel problems

Ahh - there is room between the spring clip and the front - makes me agree, the stand is the wrong one for the wheel i.e. its too big

I will email them now to sort out a replacement - thanks
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Old 07-05-2010, 08:40 AM   #5
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Default Re: Wodent Wheel problems

Job done - a replacement is on its way - I will let you know the result when it arrives
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Old 07-05-2010, 09:14 AM   #6
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Default Re: Wodent Wheel problems

oh good, its nice when they take responsibility!
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Old 07-05-2010, 11:24 AM   #7
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Default Re: Wodent Wheel problems

That great news I am glad it's all sorted
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Old 07-05-2010, 12:20 PM   #8
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Default Re: Wodent Wheel problems

Excellent news Stormfairy - Lets hope thatthe replacement is better
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Old 07-15-2010, 09:30 AM   #9
Stormfairy
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Default Re: Wodent Wheel problems

Hi again - small update - the replacement has arrived and confirms that the original one was on the wrong size stand, and was also missing a washer on the front. The replacement is now in situ and awaiting silvers seal of approval later tonight when she wakes up properly
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Old 07-15-2010, 10:34 AM   #10
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Default Re: Wodent Wheel problems

That's great! Silver will love it
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