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07-05-2010, 12:08 AM
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#1
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Newborn Pup
Join Date: Jun 2010
Posts: 39
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Wodent Wheel problems
OTher than Silver adores it, but every morning for the last 4 days, when I check her cage, the blue plastic track area has come off and is on the floor.
Im put it back together but its broken again the next morning
Have I got a faulty one or is it normal, and if its normal, how can I stop it happening
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07-05-2010, 04:10 AM
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#2
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Retired Moderator
Join Date: Mar 2010
Location: UK
Posts: 8,136
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Re: Wodent Wheel problems
You had problems with the height didnt you?? And it had to be slightly bent over to fit in the cage? When I looked at mine (a junior) it is ALOT closer to the ground. I think that yours maybe faulty, perhaps it has the wrong stand and this is why it keeps falling apart. I have not heard this happening before with a ww. I would contact the comany that you got it from and ask for a replacement.
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07-05-2010, 04:38 AM
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#3
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Moderator
Join Date: Nov 2005
Location: Yorkshire, UK but my heart lies in Scotland!
Posts: 28,184
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Re: Wodent Wheel problems
Is the track right in the slots on both wheel side, the plastic join bar slotted over and the washers with the nobbles facing out the way? When you fit the spring clip you should have to push slightly in to access the hole that it pushes through and the pressure should keep the two sides in place on the runner track. If everything is correctly fitted then I would contact them.
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07-05-2010, 08:36 AM
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#4
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Newborn Pup
Join Date: Jun 2010
Posts: 39
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Re: Wodent Wheel problems
Ahh - there is room between the spring clip and the front - makes me agree, the stand is the wrong one for the wheel i.e. its too big
I will email them now to sort out a replacement - thanks
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07-05-2010, 08:40 AM
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#5
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Newborn Pup
Join Date: Jun 2010
Posts: 39
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Re: Wodent Wheel problems
Job done - a replacement is on its way - I will let you know the result when it arrives
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07-05-2010, 09:14 AM
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#6
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#1 Hamster Mom
Join Date: Jan 2010
Location: Nottingham, East midlands, UK
Posts: 13,209
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Re: Wodent Wheel problems
oh good, its nice when they take responsibility!
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Love from Mel and the ham hams xxx
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07-05-2010, 11:24 AM
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#7
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Lord Ham-Tastic
Join Date: Apr 2010
Posts: 5,312
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Re: Wodent Wheel problems
That great news I am glad it's all sorted
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07-05-2010, 12:20 PM
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#8
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Retired Moderator
Join Date: Mar 2010
Location: UK
Posts: 8,136
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Re: Wodent Wheel problems
Excellent news Stormfairy - Lets hope thatthe replacement is better
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07-15-2010, 09:30 AM
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#9
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Newborn Pup
Join Date: Jun 2010
Posts: 39
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Re: Wodent Wheel problems
Hi again - small update - the replacement has arrived and confirms that the original one was on the wrong size stand, and was also missing a washer on the front. The replacement is now in situ and awaiting silvers seal of approval later tonight when she wakes up properly
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07-15-2010, 10:34 AM
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#10
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Lord Ham-Tastic
Join Date: Apr 2010
Posts: 5,312
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Re: Wodent Wheel problems
That's great! Silver will love it
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