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06-05-2013, 06:24 AM
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#1
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Hamster Pup
Join Date: May 2013
Location: Birmingham, United Kingdom
Posts: 67
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Zooplus delivery info
So I ordered some things off the zooplus website for the first time, and I was wondering what the usual delivery is, it says 2 - 3 days because my items were in stock however it's Wednesday and I haven't received anything yet :s (I ordered these Friday lunch time)
I checked the yodal delivery courier online and they said it had been delivered but it hasn't :s
Should I just ring them up now or are they known for late delivery?
Or should I just be patient and wait another couple of days? It's a big order :/
Would appreciate any info from people who have ordered from them before x
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06-05-2013, 06:35 AM
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#2
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Hamster Pup
Join Date: May 2013
Location: Schoharie County, NY
Posts: 191
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Re: Zooplus delivery info
I would give the delivery company a phone call and find out where your items were delivered. I've had delivery people here leave packages in the oddest places ... inside open cars, in garden sheds, one even threw the package over my dog's fence into his gravel run! If they were delivered to the wrong address, you'll be able to find out as well.
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06-05-2013, 06:37 AM
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#3
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Hamster Pup
Join Date: May 2013
Location: Birmingham, United Kingdom
Posts: 67
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Re: Zooplus delivery info
Oh dear that sounds terrible! The website said it was delivered to my neighbour so I just checked and neither of them have seen it -.- guess I'm going to have to give them a call, thanks!
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06-05-2013, 06:38 AM
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#4
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Hamster Pup
Join Date: May 2013
Location: Schoharie County, NY
Posts: 191
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Re: Zooplus delivery info
I hope your package shows up safe and sound!
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06-05-2013, 06:41 AM
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#5
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Hamster Overlord
Join Date: Jan 2013
Location: Stoke-on-Trent
Posts: 806
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Re: Zooplus delivery info
You need to give them a call considering the deliver status. Yodel are notorious for these 'mishaps' but if I'm honest the other courier which you have to pay for are no different. I have personal experience with both, luckily nothing this severe has happened to me. I hope you manage to get it sorted!
__________________
Mummy to Chinese, Plato and Syrians, Robbie Jnr and Miss Mo. Sleep well all past animals, hams and otherwise.
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06-05-2013, 06:54 AM
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#6
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Hamster Pup
Join Date: May 2013
Location: Birmingham, United Kingdom
Posts: 67
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Re: Zooplus delivery info
Just rang yodel and they told me to ring zooplus.
Yodel were persistent that they delivered it to my neighbour but I know they haven't got anything :s
Also I mentioned to yodel that the driver didn't put a note through my door to notify me, the only way I knew was online and all they could say was 'we are sorry, our drivers usually put a note through'
Really gutted because I'm going to have to wait even longer now, hmphh!
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06-05-2013, 07:00 AM
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#7
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Hamster Pup
Join Date: May 2013
Location: Schoharie County, NY
Posts: 191
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Re: Zooplus delivery info
Maybe it was the wrong neighbor? Or the driver just left it outside the neighbor's house somewhere?
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06-05-2013, 07:04 AM
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#8
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Hamster Pup
Join Date: May 2013
Location: Birmingham, United Kingdom
Posts: 67
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Re: Zooplus delivery info
More than likely.. How lazy!
I'm at work till 5 so I will have to knock on a few more doors before I ring zooplus tomorrow :<
Things I do for my hamsters !!
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06-05-2013, 07:06 AM
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#9
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Hamster Overlord
Join Date: Jan 2013
Location: Stoke-on-Trent
Posts: 806
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Re: Zooplus delivery info
Zooplus have wonderful customer service so hopefully they will get it sorted. They may be reluctant to do so though considering the delivery company says that it's been delivered. If it wasn't a costly order it may be no trouble at all, they usually don't bat an eyelid.
__________________
Mummy to Chinese, Plato and Syrians, Robbie Jnr and Miss Mo. Sleep well all past animals, hams and otherwise.
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06-05-2013, 07:14 AM
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#10
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Hamster Pup
Join Date: May 2013
Location: Birmingham, United Kingdom
Posts: 67
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Re: Zooplus delivery info
The order was medium, 2 wheels, 2 huts and 2 bridges and came to about £45 pound near enough, I'm hoping that they've delivered it a couple of doors further down because I don't want to go through the hassle will update later if I find where it's gone!
Thank you all for your replies its much appreciated
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