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Old 01-28-2012, 01:18 PM   #31
Onion
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Default Re: Pet supermarket...

I'm hoping it arrives Monday, I haven't had a problem with them so far, until now, so fingers crossed
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Old 01-28-2012, 01:38 PM   #32
Sandrilene
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Default Re: Pet supermarket...

Quote:
Originally Posted by CoolcatNatNat44 View Post
I ordered a cage from there and took around a month to come, when it did it was damaged. Then they sent me another damaged one! But i decided to keep that one because they said i would have to pay delivery to send it back! I will never order from them again
I had the same problem ordering a cage but not from them, I don`t know why they seem to not be able to do cages from online very well? I sent it back and bought it offline from somewhere else.
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Old 01-29-2012, 09:00 AM   #33
Zsjzoe
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Default Re: Pet supermarket...

I have brought stuff from them before and had the same problem emails after emails seemed to sort the problem out but I.have found that even after u receive the order in ur account the order still says processing so I dont think they update the order status
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Old 01-29-2012, 02:36 PM   #34
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Default Re: Pet supermarket...

Yeh my last order said processing for weeks after I had recieved it. I really hope my cage arrives soon because Little man is in a temp one at the moment and I feel bad for him :/
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Old 01-29-2012, 02:42 PM   #35
hannahbubble
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Default Re: Pet supermarket...

I just ordered some stuff from them and then saw this thread literally about 2 minutes after I'd finalised the order.

Oops! Only one bag sand and two toys though so fingers crossed!
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Old 02-01-2012, 08:46 AM   #36
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Default Re: Pet supermarket...

Finally got through to them on the phone today. The man who "served" me was eating throughout the phonecall, and told me the item hasn't been in stock since before christmas. I cannot believe how terrible the customer service was there, and will not order from them again.

One unhappy customer >_>

On another note, I now need to get a new cage for the Little man from somewhere else. Now I am stuck :/
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Old 02-01-2012, 12:55 PM   #37
Jandrhamster
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Default Re: Pet supermarket...

Quote:
The man who "served" me was eating throughout the phonecall
He is one pig!

Quote:
One unhappy customer >_>
I would be aswell :/

Quote:
On another note, I now need to get a new cage for the Little man from somewhere else. Now I am stuck :/
I think you have to tbh. maybe take a look in the bargain cage thread if you dont mind it being second-hand. Im personally fussy etc. but.....
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Old 02-01-2012, 12:57 PM   #38
Onion
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Default Re: Pet supermarket...

I've managed to get another one, thank goodness, it should be here by Friday. What a stressful day!
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Old 02-01-2012, 02:44 PM   #39
CoolcatNatNat44
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Default Re: Pet supermarket...

Lol i remember the stress, C&C cage was for my birthday aswell then it came all damaged really cheesed me off :/ Then they started being cheeky saying i had to pay like £10 to send it back! Luckily for me it was a few scratches so was easily fixable
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