How Are Zooplus...

**LocoRocoPanda** · 10-13-2011, 05:42 AM

On replacement bases? I was really looking forward to getting Claudio into his Alexander today -.- But it has a massive hole and crack in it. If it was a little crack, I could seal it myself but Bleh. I'll take a pic later the hole is like an inch long.

*sigh*

Anyone had to ask Zooplus for replacements before?

racinghamster · 10-13-2011, 06:17 AM

From what I have read about Zooplus, they do replace bases once you contact them, but I`m not sure how long they take to deliver a second one. They have also been known for not packing their cages very well and many people seem to end up with a broken base from them. You think they would learn eh?

E-mail them today and add a photo if you can. This helps with your claim. They should get back to you.

emilyweb · 10-13-2011, 12:16 PM

oh what a pain!

I don't know what they'll do but I hope they send you a base and a whole new cage!