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Old 02-10-2007, 04:30 PM   #1
SnuggleHam
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Default Pets at home - Suspected ecoli

I'm posting this complaint a person had on a live journal hamster community. I know many of you are in the UK so you might be interested in reading this.

Quote:
I know this is about gerbils, but it could be passed onto hamsters and i think people should be aware of this case

i bought a pair of gerbils from pets at home on the 2/2/2007 they seemed fine enough, though one (panda) was abit skinny, my boyfriend and i thought her to just be abit runty but she got worse the past two days (dioreah, lethargy) i checked her over last night and she seemed very ill, i planned on ringing the vets today but this morning when i checked on them, she was dead (slumped over the jar of sand i had or them to dig in).

I went to pets at home and complaind, the floor manager got VERY defensive and tried speaking to us like we were wrong even on occasions she admitted that 'you know more about this than i do' , 'weve never had any complaints' and 'we get all our stock from very reputable breeders' then she wen to on to say 'that supply the whole of the northeast (of england)'.
She refused to give me a refund without taking the body, also we tried explaining to her that if it was ecoli its very dangerous and children could catch it from these animals. We were only warning them so they could check it out, but they wouldent listne and basicley arrogantley laughed in our faces at the sheer idea of it and started going on they they get chinease hamsters with wetail and they sell 10 gerbils a week (so what?) wich we found quite unbalivalbe as the three gerbils we have bought were in the shop for 2 weeks fore i bought them, i was in the shop many times thoughout that time and there was no other gerbils but them.


Also looking at the recipt they gave me for the pair, the date is really inacurate , i bought these gerbils on the 2/2/2007, they have put that i bought them on the 2/1/2007, wich is very incorrect, also looking at the other recipts i have been given (for my other gerbil and my syrian hamster) they are also either unledgeble or incorrect, the one for my gerbil states i bought her in 2006! when infact i purchased her in 2007. My boyfreind bought me the syrian hamster, the way they have written a illegible date where 2006 should be it makes out as 86, this seems asthough they are trying to void the livestock warrenty.


these are the recipts, i know i should of checked them over but i dident think and just wanted to get the new pets home.



Im discusted that they sold me her, something needs to be done about pets at home selling unhealthy animals. Im now in suspect of her sister being ill with the same symptoms
The original thread can be found here http://community.livejournal.com/ham...mine#t14792825

It seems to me large chain pet stores are nothing but trouble when it comes to live animals.
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Old 02-10-2007, 05:09 PM   #2
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This is very sad but unsurprising I suppose given what I've read about the *chain* pet shops ...I keep thinking of the little guys (especially the one that came up to the glass to see me) I saw in P@H the other week

Isn't e-coli a cause of wet-tail in hamsters?
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Old 02-10-2007, 05:22 PM   #3
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Quote:
Originally Posted by Holly
This is very sad but unsurprising I suppose given what I've read about the *chain* pet shops ...I keep thinking of the little guys (especially the one that came up to the glass to see me) I saw in P@H the other week

Isn't e-coli a cause of wet-tail in hamsters?
Not certain, I do know that its life-threatening intestinal bacterial infection. The disease is spread by a fecal-oral route between hamsters. Not sure what bacteria it is.. Our Ailments article says the bacterium Lawsonia intracellularis (whatever that is ) is currently considered a causative agent, but other organisms have been implicated
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