[LunaTheHamster1]

Ok, so my immediate thought there is it used to be a big square plate you got, then I think they made them smaller and now it looks like they have gone with a round disc, which doesn't look as strong.

Yes, they swopped out the knob for the wing nut

The only thing I can think of from your pic, is to move it away from the vertical bar. It looks like it is sitting over it? or is that just the angle of the photo?

If that doesn't change anything then I am afraid it could be because they swopped the support plates for something inferior, which if they have seems such a shame if it's not working very well. You may need to contact Exotic Nutrition direct and tell them the problems you are having with their product.

It is a recent change which is why you may be having the problem and not finding anyone else yet with the same issue.