Found this thread after having the same issue. My 10kg bale has lasted me a year, and now I've come to buy another one and they're out of stock. I emailed them too back in early December but never had a reply, and now I've no choice but to go elsewhere. Plus I did find it very dusty which was disappointing. The kaytee looks to have a lot of good reviews, so I reckon I'll try a small pack of that for the time being. Will let you know how I find it
