[chesca_27]

I've only ordered from Zooplus once. Not the best experience and I much prefer Vet Uk, Viovet and Amazon. My mum had ordered my guinea pig's new cage. Our package was left with a neighbor and they never even bothered telling us. The only reason we found out what happened is that the neighbor knocked on our door to tell our package had been at her house for over a week. Not a great experience but the cage was unbelievably cheap (just over half the price of Pets at Home). Not a fan.

I would complain to customer service about the customer service (lol) and see what happens. I would be very upset and angry if that happened to me, especially since good wheels really aren't cheap AND they are an online pet store. The lady sounds very malicious and patronising. At least you got a new wheel.

I don't know if it's luck or the company, unfortunately.

Anyway I hope your ham enjoys its new wheel.