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Pebbles82 · 07-04-2016, 08:03 AM

Occasionally a cage does arrive damaged but Zooplus have good customer service and will either replace it or say you can keep it at a discounted price if it's fixable (they usually like you to send a photo if it's damaged). I've not had a problem with a damaged cage - and I think the lack of packaging is the same wherever you buy it - it comes from the manufacturer like that. You'd be unlucky if one arrived damaged but most don't. I believe you get an option to choose the courier when ordering - DPD is supposed to transport things better and less reports of damage with them.

07-04-2016, 08:03 AM
Pebbles82 Hamster Antics Join Date: Sep 2014 Posts: 23,533	Re: Skyline Alexander cage? Occasionally a cage does arrive damaged but Zooplus have good customer service and will either replace it or say you can keep it at a discounted price if it's fixable (they usually like you to send a photo if it's damaged). I've not had a problem with a damaged cage - and I think the lack of packaging is the same wherever you buy it - it comes from the manufacturer like that. You'd be unlucky if one arrived damaged but most don't. I believe you get an option to choose the courier when ordering - DPD is supposed to transport things better and less reports of damage with them.